Role Description

This role is responsible for investigating, evaluating, and negotiating settlement of assigned Commercial Auto Bodily Injury Claims in accordance with best practices and to promote retention or purchase of insurance from Grange Enterprise.

• Pursuant to line of business strategies and good faith claim settlement practices, investigates, evaluates, negotiates, and resolves (within authorized limits) assigned claims.
• Demonstrates technical proficiency, allowing for the handling of more complex claims with minimal supervision.
• Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service.
• Will be the “point person” (when required) for certain identified large customer accounts where specialized communication and handling are required.
• Assists in building business partner relationships with agents, insureds and Commercial Lines through regular and effective communications. May include face-to-face as needed.
• Establishes and maintains proper reserving through proactive investigation and ongoing review.
• Assist other departments (when required) with investigations. May be assigned general liability claims to assist during high volume workload periods.
• Demonstrates effectiveness and efficiencies in managing diary system and handling workload with limited supervision or direction.

Qualifications

• High school diploma or equivalent education plus five (5) years claims experience with at least three (3) years of Casualty experience.
• Two years (2) years commercial claims handling preferred.
• Bachelor’s degree preferred.
• Must possess strong communication and organization skills.
• Critical thinking competencies and proficiency with personal computer.
• Demonstrated ability to interact with customers and agents in a professional manner.
• State specific adjusters’ license may be required.

Benefits

• Competitive traditional benefits.
• Cultural appreciation holiday.
• Family formation benefits.
• Compassionate care leave.
• Expanded categories of bereavement leave.