• Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio’s strategic objectives. • Drive revenue growth within assigned accounts by leveraging upselling, cross-selling, and identifying new business opportunities. • Collaborate with the Business Development team as needed to expand into new areas within assigned accounts. • Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers. • Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction. • Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business. • Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness. • Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment. • Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning. • Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution. • Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty. • Provide guidance to Account Management and Customer Support teams. • Other duties assigned as required.