• Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio’s strategic objectives • Drive revenue expansion through upselling, cross-selling, and identifying new business opportunities within existing accounts • Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers • Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction • Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business • Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness • Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment • Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning • Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution • Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty • Provide guidance to Account Management and Customer Support teams, mentor junior commercial team members, and support portfolio prioritization efforts