• Serve as the primary point of contact during onboarding and implementation, building trusted relationships with enterprise customers. • Develop and manage end-to-end implementation plans, including timelines, milestones, dependencies, and risk mitigation. • Lead customer-facing change management initiatives related to data, workflows, and implementation processes. • Coordinate cross-functional teams to ensure smooth, timely go-lives and reduced time-to-first-value. • Work with clients on finalizing business decisions and measures selection for their tenancy. • Guide customers through data Kick-off/onboarding, validation, and integration to ensure clean, accurate historical & incremental data. • Review and validate incoming data files, confirm mapping logic, and identify data quality, formatting, or logic issues. • Investigate and resolve data-related issues during pre-implementation using structured analysis and file-based validation. • Act as the technical liaison between customer-facing teams and offshore product development and implementation/technical support teams. • Translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders. • Deliver implementation training, workshops, and documentation to support customer adoption. • Maintain and improve implementation knowledge base articles, SOPs, and educational resources. • Own incident triage during implementation, driving issues from investigation through resolution. • Partner with product, engineering, QA, sales, and support teams to improve implementation processes and platform stability. • Track implementation KPIs and customer adoption metrics, using data-driven insights to identify opportunities for improvement.