• Own end-to-end project management for complex technical initiatives including custom website development, CRM integrations, API development, and proprietary platform builds like 321 AIM • Develop comprehensive project plans including scope definition, technical architecture, resource allocation, timeline milestones, risk management, and budget tracking • Lead technical discovery sessions with clients and internal stakeholders to understand business requirements, technical constraints, and success criteria • Translate business objectives into detailed technical specifications, user stories, and acceptance criteria that guide development teams • Manage project budgets and timelines, tracking actuals against estimates and proactively addressing variances to protect profitability • Coordinate resources across development, design, Client Success, and external vendors to ensure seamless collaboration and delivery • Facilitate agile ceremonies including sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives • Create comprehensive technical requirements documents (TRDs) and functional requirements documents (FRDs) • Leverage AI tools to accelerate documentation creation, ensure completeness, and maintain consistency across technical specifications • Document system integrations including API endpoints, authentication methods, data mapping, error handling, and testing procedures • Manage third-party integrations and vendor relationships, ensuring SLAs are met and integration points remain stable • Develop integration testing plans, coordinate QA activities, and validate data accuracy across connected systems • Serve as primary point of contact for technical project communication with clients, internal teams, and external vendors • Lead client meetings including kickoffs, status updates, demo sessions, and strategic planning discussions • Mentor junior team members on project management methodologies, technical documentation, and AI development practices