• Grow sales and gross profit using relationship-based selling techniques with existing and new customers. • Generate highly profitable sales and create customer loyalty by leveraging value-added services. • Build customer loyalty and retention through daily outbound calls and face-to-face visits. • Establish relationships with existing customers and qualify their needs to present Marketlab’s solutions. • Exceed goals and objectives of various outbound contact situations. • Gain greater share of customers’ annual spend of consumable goods. • Provide dedicated account management and pro-actively engage with customers for any issues or opportunities regarding Marketlab’s services, products, samples, sourcing, and quoting. • Work with product development and purchasing team to source customer product requests including securing pricing and availability and discount terms. • Prepare and present quotations to customers establishing pricing based on profit margin guidelines. • Follow up on the status and close the sale. • Contact targeted customers to better understand customer needs and establish the company as a preferred supplier. • Enter and maintain accurate customer and pertinent data for new and current customers into CRM database. • Continuously build skill level with product knowledge, market segment knowledge, sales skill training and studies. • Work cross-functionally with Marketing, Product Management, Customer Experience, etc. to keep management up-to-date on market conditions and competitive situations. • Makes suggestions and proposals for ways to improve effectiveness. • Troubleshoot problems regarding established customer accounts. • Answer questions regarding account activity, products, etc. and partner with internal resources to address complaints. • Work with the marketing team to share industry insight, customer feedback and implement marketing specific campaigns.