• Develop and implement the global operations strategy for the Amazon account, aligned with the company’s overall business goals. • Develop and utilize an Amazon Operations Metrics Scorecard to measure ongoing performance. • Lead and mentor a high-performing global operations team, fostering a culture of continuous improvement and innovation. • Collaborate with senior leadership to identify and capitalize on growth opportunities within the Amazon marketplace. • Lead Operations agenda as part of the Amazon HII (high impact initiative). • Lead monthly Amazon Operations SCR, including Operations Metrics Scorecard, Inventory status, direct import status, path to $0 shortages, and updates on all key initiatives that drive service at reduced cost. • Be the face of SharkNinja Operations to Amazon leadership. • Develop and implement strategies to improve on time and in full shipping, which will improve chargebacks. • Ensure SharkNinja retains Prime Badge for drop ship products through process and inventory optimization. • Collaborate with the customer service team to resolve escalated issues and implement preventive measures. • Oversee the entire supply chain and order to cash processes. This includes including inventory management, direct import, distribution, drop ship, and chargebacks to ensure timely and cost-effective delivery of products. • Implement best practices in supply chain management to enhance efficiency and reduce operational costs. • Work with suppliers and partners to ensure high standards of quality, compliance, and sustainability. • Influence global logistics operations, including transportation, warehousing, and fulfillment centers, to ensure optimal performance and scalability. • Drive initiatives to improve order accuracy, delivery speed, and customer satisfaction. • Utilize data analytics to monitor and optimize logistics performance and reduce shortages, addressing any bottlenecks or inefficiencies. • Partner with FP&A and Sales to develop and manage SharkNinja’s Amazon P&L, ensuring cost control and profitability. • Analyze financial performance, identifying opportunities for cost savings and revenue growth. • Prepare regular reports and presentations for the executive team, providing insights and recommendations. • Ensure compliance with all relevant regulations, policies, and standards, including those related to quality, and environmental sustainability. • Identify and mitigate operational risks, developing contingency plans to address potential disruptions. • Stay informed about industry trends and changes in the regulatory landscape, adjusting strategies as needed.