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Administer Justice

Empowering vulnerable neighbors with the help of a lawyer and the hope of God's love. | Seek Justice. Find Freedom.

Bilingual Support Center Manager

BilingualBilingualPart TimeRemoteMid LevelTeam 11-50Since 2000Company SiteLinkedIn

Location

Illinois

Posted

2 days ago

Salary

$23 - $24 / hour

Seniority

Mid Level

2 yrs expEnglishSpanish

Job Description

• Oversee and actively participate in the daily operation of National Support Center • Ensure consistent bilingual phone and email coverage • Use strong customer-service and problem-solving skills to handle support tickets • Serve as the primary point of contact for our answering-service vendor • Help maintain and improve Standard Operating Procedures (SOPs) • Identify needs, issues, and collaborate with the AJ team to develop solutions

Job Requirements

  • 2+ years customer care experience
  • Volunteer coordination experience a plus
  • Highly computer proficient
  • Experience with Zendesk, Vonage, or Acuity, a plus
  • Exceptional personal communication skills

Benefits

  • Paid Time Off
  • SIMPLE IRA employer match of 3%

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