CXM

Trade without Limits

Customer Support Executive, Uzbek

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 201-500Since 2015Company Site LinkedIn

Location

United States

Posted

1 day ago

Salary

Not specified

Seniority

Senior

UzbekEnglish

Job Description

• Effectively manage company communication channels, including live chat, emails, and phone calls. • Identify and assess customers’ needs to ensure a high level of satisfaction. • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal. • Provide timely and accurate support to clients within the specified time frame. • Maintain and update CRM records with all customer interactions and actions taken. • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation. • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction. • Work independently as well as collaboratively in a team environment. • Adhere to standard operating procedures and company policies at all times.

Job Requirements

Proven experience in a customer support or client service role.
Previous experience or background in Forex trading or the financial markets is a strong advantage.
Excellent command of English and Uzbek native both spoken and written.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Strong phone communication skills with active listening abilities.
Ability to work under pressure and meet tight deadlines.
Excellent communication, problem-solving, and presentation skills.
Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).

Benefits

Competitive Salary along with KPI Bonus
Night Shift Allowance
Growth Opportunities
Collaborative Team

Related Categories

Remote Customer Support Jobs in the US

Related Job Pages

Remote Customer Support Jobs in the US Remote Full-time Jobs (US)More US Remote Jobs

More Customer Support Jobs

Client Relations Specialist

Guidant Financial

Helping small business owners get financing to start, buy or grow a business.

Customer Support1 day ago

Full TimeRemoteTeam 51-200Since 2003H1B No Sponsor

Company Site LinkedIn

This is a fantastic opportunity to work from the comfort of your own home! We are excited to offer a fully remote position with a reputable and thriving company. Currently, we are recruiting in select states across the US: AZ, FL, GA, ID, KS, LA, MI, M...

Customer SupportQuickBooksAccountingClient OnboardingCommunicationProblem Solving

View details: Client Relations Specialist

Florida

Apply

Customer Service Representative

Third Party CS

Customer Support1 day ago

Full TimeRemoteTeam 2-10

The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any c...

View details: Customer Service Representative

United States

$75K - $400K / year

Apply