OptiMantra logo
OptiMantra

Practice Automation For Integrative & Wellness Practitioners

Tier 2 Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 11-50Since 2011Company SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Seniority

Senior

English

Job Description

• Providing customer support via phone, email, and our ticketing system (Zendesk) • Resolve, triage, or escalate support issues as appropriate • Conduct screen-sharing calls to troubleshoot issues or answer questions • Create and/or update customer facing training materials as needed • Provide customer training, education, and process improvement where applicable • Continuously learn and become proficient with our software • Create a positive customer support experience

Job Requirements

  • Experience in customer support
  • Excellent interpersonal skills
  • Ability to quickly gain proficiency with complex EHR
  • Customer service experience
  • Experience in a healthcare setting
  • Aptitude for utilizing Zendesk is a plus
  • Solution-oriented attitude
  • Proven ability to thrive in a constantly changing environment
  • Exceptional written and oral communication skills

Benefits

  • Competitive compensation based on experience
  • Paid Time Off and company holidays
  • Comprehensive health, dental and vision benefits
  • Short-term and long-term disability Insurance
  • 401k plan with matching company contribution
  • Real ownership and impact in a fast-growing health tech company

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