• Lead, coach, and scale a team of consultants and engagement managers, fostering a high-performance culture centered on customer outcomes, technical excellence, and continuous learning. • Recruit, mentor, and retain top talent, building clear career paths and a services organization designed for scale. • Build a culture of force multiplication, empowering the team and partners across the revenue organization. • Oversee delivery of customer-facing engagements, ensuring quality, timeliness, and alignment with customer goals, ensuring successful delivery and adoption of the LaunchDarkly platform. • Act as an escalation point for high-profile or strategic customers, maintaining LaunchDarkly’s 'Customers on Speed Dial' culture. • Ensure consistent delivery methodologies, governance, and program frameworks across all accounts. • Design and deliver services programs tailored to Enterprise, Strategic, and Corporate customers, balancing digital-led and high-touch models. • Build structured enablement programs for internal teams and customers to accelerate adoption. • Execute strategic initiatives that evolve the Professional Services function in lockstep with LaunchDarkly’s growth trajectory. • Partner with Sales and Account Executives to grow the size and scope of Professional Services engagements. • Mentor AEs on selling services and promote a services-led sales cycle, increasing attach rates and deal velocity. • Lead scoping and discovery efforts, producing well-defined Statements of Work and adoption roadmaps. • Upskill Solutions Architects on services best practices to extend reach and impact across the field. • Define and continuously refine a pre-sales process and services rate card to ensure both customer value and profitable growth. • Collaborate with Sales, Customer Success, and Product teams to align Professional Services with broader revenue and adoption strategies. • Drive alignment between pre-sales and delivery motions for seamless customer experiences. • Partner with Product and Marketing to develop services plays, thought leadership, and scalable offerings. • Own Professional Services revenue, utilization, and margin targets, ensuring predictable and profitable business outcomes. • Drive net dollar retention (NDR) by aligning services to customer expansion, adoption, and renewal motions. • Manage forecasting, pipeline health, and delivery reporting against both short- and long-term objectives. • Establish balanced metrics to measure financial performance, attach rates, and customer outcomes.