• Serve as a business partner to the technical field teams across SA, CSA, and PS teams and assist in daily operational activities • Define, design, and deliver comprehensive key metrics and operational reports for technical field leadership at all levels from executive leadership to individual contributors • Manage and oversee Salesforce to track technical engagement, KPIs, and overall team performance • Analyze and improve pipeline stage conversion rates by aligning technical team activities to key deal milestones, identifying drop-off points, and implementing targeted initiatives to continuously improve conversion through technical stages • Design and lead core programs to drive improvements in technical team efficiency and productivity • Define, adopt, and continuously refine the technical sales process in partnership with field and sales leadership, ensuring consistent execution across the technical organization and evolving the process as the business scales • Manage fiscal year planning activities, including headcount and capacity planning, coverage models, quotas, and operational cadence processes like forecasting and quarterly business reviews (QBRs) in support of technical field leadership • Act as a key partner to technical leadership across SA, CSA, and PS teams to drive customer growth and consumption • Identify opportunities for process improvements and implement changes to drive organizational efficiency • Collaborate with cross-functional teams to align operational goals with business strategies