• Own the end-to-end delivery of billing platform implementations from post-sales handover through go-live and early stabilization • Serve as the primary point of contact for delivery, coordinating closely with customer stakeholders and internal teams throughout the implementation lifecycle • Plan and manage multiple concurrent implementation projects, ensuring agreed scope, timelines, and delivery outcomes are met • Lead project kickoffs, define delivery plans, track milestones, and provide regular status updates to customers and internal stakeholders • Coordinate cross-functional teams such as solution consultants, product specialists, and customer success to ensure smooth execution • Provide day-to-day guidance and delivery oversight to a small implementation team • Identify delivery risks, dependencies, and issues early, and drive mitigation plans or escalate when necessary • Manage change requests and delivery expectations in line with contractual commitments and project objectives • Build strong working relationships with customer stakeholders, including senior sponsors, to ensure alignment and confidence throughout the engagement • Support release readiness, go-live planning, and transition to customer success or support teams • Track delivery effort and progress to ensure projects remain predictable and well-managed • Contribute to continuous improvement of delivery processes, templates, and best practices based on implementation learnings • Collaborate with other departments like Customer Success, Sales, and Pre-Sales teams as needed to support implementation scoping and smooth customer handovers