• Own the day-to-day relationship between evermore and both our issuing bank and payment processing partners, acting as their primary point of contact for all matters. • Manage external relationships with clients and vendor partners at an A+ level and maintain flawless execution of ongoing operational functions, including: • KYB/AML Practices • Funding Account Operations • Network Reconciliation and Settlement • Vendor / Issue Management • Operations Escalations / Fraud Investigations • Collateral Review • Own critical pieces of implementation for new card programs, including: • Conducting Know Your Business (KYB) / Due Diligence for new programs and ensuring Anti-Money Laundering (AML) Compliance. • Setting up funding accounts for our plan sponsors, and ensuring all necessary configurations and documentation are in place with our bank and processing partners • Track funding account balances and coordinate timely reloads with the relevant internal and external partners • Reviewing program collateral for compliance with bank requirements and ensuring final review & approval by our bank partners • Obtaining final bank approval for program launch • Own and maintain crisp process documentation for core card program management functions in alignment with compliance-driven policies, including: • Know Your Business (KYB) Verification & Customer Due Diligence • Anti-Money Laundering (AML) Compliance • Regulatory Licensing and Reporting • Maintain hyper-organized client documentation (collateral, regulatory forms, approvals, etc.). • Establish strong relationships with Solutions, Finance, Legal & Compliance, Product, Engineering, Account Management, and other key business partners. Act as a liaison between these groups and ensure comprehensive and timely communication of projects to all relevant stakeholders. • Gain a deep understanding of evermore’s existing tools and program management infrastructure, which will allow you to develop strategies to improve our program efficiency, drive the implementation of new solutions, and ensure updated processes are aligned with internal stakeholders and external partners.