• Lead the strategy, performance and execution of all centralized operational functions to enable our care model performance, as well as our multi-market expansion • Establish KPIs, dashboards, and performance framework to drive strong processes with operational visibility across the company and our community operations • Design multiple new processes that will launch at a national scale across engagement and care model; will lead the process through from design/ideation to implementation to ongoing execution and oversight • Lead the operational strategy and execution of multiple value drivers across our business (such as benefits support & accurate clinical documentation), as well as as HEDIs and total cost of care interventions • Report directly to the COO and partner with a clinical dyad partner (Sr. Director of Central Clinical Programs), while meaningfully collaborating with community operators and support teams across the org • Lead, mentor and actively develop leaders across the central operations team, as well as acting as an informal leader and partner to leaders in community operations • Galvanize and foster a high-performing, inclusive, and supportive employee culture, driven by and visibly embodying the firsthand values