• Responds promptly to incoming lead communications (calls, emails, web appointments, and voicemails), delivering high-quality customer service. • Serves as a first point of contact for prospective learners and current learners, ensuring accurate information sharing and full FERPA compliance. • Collaborates cross-functionally to keep contact information and learner records up to date, supporting smooth communication and learner engagement. • Accurately enters and maintains data in the learner management system (LMS) and customer relationship management (CRM) platforms in real-time. • Identifies and merges duplicate records in the LMS and CRM systems, improving data accuracy and operational efficiency. • Processes learner applications, enrollment updates, payments, and refunds, ensuring compliance with policies and timelines. • Audits new learner documentation to ensure completeness and compliance with accreditation standards. • Provides a daily activity report (DAR). • Identifies and makes recommendations on areas of improvement in processes or policies. • Supports cross-functional projects, demonstrating flexibility and a willingness to learn beyond core responsibilities, as they arise.