• Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design • Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary • Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship • Maintain close communication with customers as well as facilitate communication with technical support when necessary • Collaborate with internal teams/departments to achieve sustainable growth • Organize and provide training for internal sales and external distributors by delivering presentations or/and demos