• Lead, coach, and develop a team of Engagement Managers responsible for managing strategic post-sales customer relationships • Provide guidance on engagement strategies, project execution, and technical solutioning • Set clear goals and performance expectations, fostering accountability, and continuous development • Prioritize team resources effectively across a dynamic and growing portfolio of enterprise customers • Drive consistency in project coordination, resource planning, and milestone tracking across the team • Oversee customer relationship management across the team, ensuring consistent delivery of a high-quality, trusted experience • Act as an escalation point for complex customer needs and challenges, partnering cross-functionally to resolve issues • Support the team in delivering strategic insights and value to customers aligned with their business goals • Track and report on key metrics related to customer satisfaction, retention, and engagement team performance • Lead initiatives that increase value delivery and strengthen long-term partnerships • Analyze workflows and identify inefficiencies to enhance operational effectiveness • Implement best practices and process improvements to drive better outcomes for clients • Continuously seek opportunities to streamline operations and maximize customer value