• Designing and optimizing operational architectures, systems, and data flows • Developing functional workflows, integration designs, and data conversion strategies across the various teams within a program • Translating business requirements into clear functional specifications and solution designs aligned with organizational goals • Supporting end-to-end SDLC activities, including requirements gathering, design, testing, defect resolution, and production stabilization • Troubleshooting and resolving complex operational issues across integrations, conversions, and other operational workflows • Executing and enhancing production operations and reporting workflows • Supporting the triaging and resolution of incidents for internal and external stakeholders • Building dashboards, metrics, and operational reporting using tools to provide transparency and inform leadership decisions • Collaborating with cross-functional technical, data, and business teams to ensure reliable, efficient, and compliant system performance • Supporting system releases, cutover readiness, data validations, and post-deployment stabilization activities