Capital One logo
Capital One

At Capital One, we think and work like a tech company, using our digital fluency to transform everything about the customer experience. We’re bending data to our will, and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.

Issue Management and Change Manager, Principal Associate

ManagerManagerFull TimeRemoteMid LevelTeam 10,001+Since 1994H1B SponsorCompany SiteLinkedIn

Location

Virginia

Posted

2 days ago

Salary

$98.9K - $112.9K / year

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Collaborate with process owners and operations to influence results • Support business documentation changes and updates • Lead change management and build advocates for initiatives • Collaborate with teams across the enterprise to build engaging content • Write, proofread, and edit communications • Manage PRIME events/issues contamination and remediation • Drive trending analysis for end to end efficiencies • Develop strategies to improve issue management and reporting

Job Requirements

  • High School diploma, GED, or equivalent certification
  • At least 2 years of experience in Process Management or Project Management
  • At least 1 year of experience with Google Suite or Microsoft Office
  • Bachelor’s Degree or military experience (preferred)
  • At least 2 years of experience in risk management (preferred)
  • At least 1 year of experience with root cause analysis (preferred)
  • At least 1 year of Agile experience (preferred)

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Performance based incentive compensation
  • Comprehensive benefits package

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