FlyFlat logo
FlyFlat

FlyFlat is a 24/7 travel concierge that saves executives time and money when booking premium travel.

Concierge Manager – Latin America

ManagerManagerFull TimeRemoteSeniorTeam 51-200Company SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$2K - $2.3K / month

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

• Lead and Develop Your Team • Manage 3-4 Team Leads across all concierge functions • Provide daily coaching, feedback, and support to develop their judgment and leadership • Direct all client-facing operations during your shift with real-time decision-making • Own the end-to-end client journey for your shift • Submit at least 2 documented process improvements per month • Work closely with Product, Operations, and Leadership to implement new systems

Job Requirements

  • 4+ years in luxury travel, hospitality, or high-touch service operations
  • 2+ years in a leadership or management role
  • Strong GDS proficiency, ideally Sabre
  • Data-driven approach
  • Excellent written and verbal communication
  • Calm under pressure

Benefits

  • Travel perks: Access to Ascend at-cost booking for personal travel
  • Clear career path with merit-based progression
  • Performance-based salary increases and bonuses tied to KPI achievement
  • Global collaboration with talented teams

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