LiveVox Developer

Location: Remote

Employment: Contract (6 months with possible extension)

Are you a LiveVox Developer with experience designing blended omnichannel workflows, optimizing and maintaining applications, managing NICE CXone features, ensuring compliance, and engaging in agile processes? If yes, we want to hear from you!  If you thrive in building seamless omnichannel workflows and API-driven solutions, this role is for you.

Key Responsibilities

• Design and develop integrations between LiveVoxand NICE CXone using APIs and SDKs.
• Create Studio scriptsin NICE inContact to orchestrate omnichannel interactions and call flows.
• Build custom scripts in LiveVox Designerfor proactive outreach campaigns.
• Configure IVR flows, call routing, and dialer campaigns.
• Integrate third-party systems like Salesforceor Snowflake.
• Develop custom API integrations to meet unique business needs.
• Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
• Provide technical expertise and troubleshoot issues with OEMs, vendors, and product suppliers.

Qualifications for Success:

• 10 years CCaaS experience
• 2 or more years of experience with LiveVox
• Experience with the NICE CXone platforms
• Experience with API development, CRM integrations, and omnichannel workflows.
• Experience with IVR design, dialer campaigns, and compliance standards.
• Familiarity with contracts, SLAs, and customer engagement models.
• Ability to work in agile environments and manage SLAs/contracts effectively.

Why you’ll love it here:

Culture: At Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

Pay within this range will be market rate, vary based upon experience, skills, certifications, education among other factors as required in the job description. Contract hourly rate is $65.00-85.00 / hour USD

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”