• Define and scale a comprehensive UX content design strategy across Humana’s digital ecosystem. • Establish long‑term vision grounded in health literacy, accessibility, and trust—ensuring content meets diverse member needs and regulatory expectations. • Lead, mentor, and grow a best‑in‑class content design team supporting web, mobile, chatbot, voice, and emerging digital touchpoints. • Foster a culture of excellence, creativity, inclusion, and craft‑driven impact. • Ensure a consistent, human, and inclusive voice that reflects Humana’s values of kindness, clarity, and care. • Guide teams in creating content that is empathetic, understandable, and supportive—especially when addressing complex healthcare topics. • Collaborate with leaders across Product, Experience Design, Engineering, Marketing, Compliance, Legal, and Clinical organizations. • Ensure content strategy is aligned with enterprise priorities and integrated throughout the product lifecycle. • Design and scale frameworks, taxonomies, governance models, and systems that ensure content quality and efficiency across teams. • Oversee capabilities for localization, personalization, content reuse, and structured content management. • Use user research, data, analytics, and behavioral science to inform content decisions and optimize member engagement. • Champion experimentation, testing, and continuous learning to measure and improve content performance. • Oversee editorial standards, content workflows, and content operations. • Ensure high‑quality, compliant, efficient delivery of content across all Consumer Digital products.