Client Relationship Manager

Account ManagerSalesFull TimeRemoteMid LevelTeam 10,001+Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts + 1 moreAll locations: Massachusetts, Texas

Posted

1 day ago

Salary

Not specified

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

• Train/support all assigned lenders. • Provide daily support to assigned existing lenders. • Respond promptly and professionally to lender inquiries • Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions. • Client relationship management. • Manage all details associated with a new lender at go live. • Follow up with customers to ensure resolution and satisfaction. • Collaborate with other departments to ensure customer needs are met. • Escalate complex issues to appropriate internal teams when necessary.

Job Requirements

  • 2-5 years of relevant experience
  • Excellent judgment and discretion with lenders and staff.
  • Capacity to handle more than one task at a time.
  • Flexibility to handle new projects and tasks.
  • Eagerly promote the HUB culture with our lenders and our staff.
  • Ability to handle existing and new tasks independently.
  • Outstanding follow-up skills enabling a timely response to lenders’ needs.
  • Strong organizational skills.
  • Keen attention to detail.
  • Outstanding written and oral communication skills.

Benefits

  • HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
  • FSA available
  • Dental plans through BCBSIL
  • Vision insurance through VSP
  • Employer paid Short Term Disability
  • 5 Weeks of Paid Parental Leave
  • Employer paid Life Insurance – 2x your salary
  • 401k -Company matching
  • 10 paid Holidays
  • Floating Holidays and Personal days
  • Accrue Vacation and Sick time from day 1
  • Tuition Reimbursement
  • All full-time employees working 30+ hours a week are eligible for benefits.
  • Benefits are effective the first of the month, following their first 30 days.

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