• Drive strategic growth through effective relationship management and customer-centric execution • Build long-term partnerships with key accounts, focusing on delivering exceptional customer experience and achieving profitable outcomes • Engage with C-level stakeholders and establish a trusted advisor status • Align cross-functional teams—sales, marketing, product management, and technical support—to develop and implement comprehensive account strategies • Manage account portfolios, forecasting customer needs, and introducing innovative, market-differentiating solutions • Develop governance models, driving internal collaboration, and evolving service delivery in line with customer expectations • Coach teams, engage globally, and maintain a sharp focus on performance metrics and continuous growth