Technical Lead, Amazon Connect – Contact Center
Location
North Carolina + 3 moreAll locations: North Carolina, Ohio, Massachusetts, Virginia
Posted
1 day ago
Salary
$123.3K - $145.1K / year
Seniority
Senior
Job Description
Job Requirements
- Experience: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience with 5+ years of experience in contact center solutions, with at least 4 years in a technical leadership or architect role for CCaaS deployments.
- Architectural Design & Strategy: Proven ability to design and build complex, scalable, and resilient omnichannel Customer Experience (CX) solutions leveraging the Amazon Connect and AWS Services.
- Integration Expertise: Deep experience architecting and implementing seamless integrations between Amazon Connect / AWS and external systems (e.g., CRM, WFM, ERP).
- Data & Reporting: Proficiency in contact center reporting, analytics, and ensuring data consistency across the platform.
- Consultative & Mentorship: Ability to lead technical discovery, provide solution demonstrations, mentor junior staff, and translate high-level business requirements into detailed technical specifications.
- Preferred Qualifications: AWS Professional Certification(s) (e.g., AWS Certified Cloud Practitioner,AWS Certified Solutions Architect – Associate,AWS Certified Developer – Associate).
- Experience leading migration projects from legacy platforms (e.g., Salesforce Service Cloud, Five9, Genesys)
- Experience with Amazon Connect / AWS services (Lambda, Lex, Polly, S3, Kinesis, DynamoDB, etc.).
- Hands-on experience with other CCaaS solutions is a strong asset
- Strong programming skills in Python, Java, or Node.js.
Benefits
- Offers Bonus
- 15% bonus
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