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Amwell

Amwell (previously known as American Well): digital care delivery will transform healthcare

Site Reliability Engineer

DevOps EngineerDevOps EngineerOtherRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$104.0K - $127.2K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglishAWSCloudDNSKubernetesTerraform

Job Description

• Implement cloud infrastructure in AWS using approved patterns and guardrails. • Support EKS based runtime foundations, including cluster add-ons and shared services. • Build environment parity across nonprod and prod and flag any required divergence early with evidence. • Help make cloud primitives predictable, supportable, and easy to consume. • Develop and maintain reusable platform modules and templates using Terraform or CDKTF where applicable. • Contribute to baseline building blocks: VPC patterns, IAM primitives, EKS base clusters, ingress patterns, secrets, and shared data stores as assigned. • Keep modules consumable through sane defaults, versioning, changelogs, and upgrade guidance. • Reduce drift by enforcing standards through code, not documentation alone. • Improve CI workflows for infrastructure changes: plan and apply safety, policy checks, drift detection, and promotion across environments. • Remove manual steps from provisioning and onboarding by turning them into pipelines and documented runbooks. • Support internal module consumption patterns, including examples and reference implementations. • Favor repeatability and clarity over clever one-off solutions. • Operate platform owned services with an ownership mindset. Ownership is not optional. • Participate in on call for platform services and follow incident procedures. • Write and maintain runbooks, dashboards, and alerts for what you ship. • Drive post-incident follow-ups that reduce repeat failures. • Implement least privilege IAM patterns and secure by design defaults. • Partner with Security to integrate controls into pipelines and platform defaults. • Treat auditability as a feature: logs, approvals, traceability, and evidence. • Follow established governance and exception processes and document deviations

Job Requirements

  • 3 plus year's experience in platform engineering, DevOps, SRE, or infrastructure engineering.
  • Working experience with AWS and infrastructure as code (Terraform preferred, CDKTF acceptable).
  • Practical Kubernetes experience, preferably EKS (deploying, operating, debugging).
  • Comfort with networking fundamentals: DNS, TLS, routing, load balancers, and security groups.
  • Ability to debug pipelines and distributed failures without guessing.
  • Strong written communication: design notes, runbooks, and crisp status updates

Benefits

  • Flexible Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance

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