• Serve as the primary point of support for existing client Anaplan models on long-term managed services contracts • Receive and triage client tickets, resolving logged bugs and delivering incremental model enhancements • Troubleshoot and maintain Anaplan models to ensure accuracy, stability, and performance • Deliver UI and dashboard improvements as clients request changes and refinements • Record and track progress across all support activities in the appropriate project management tooling • Partner closely with client stakeholders to understand needs and translate them into practical Anaplan solutions • Support model maintenance activities including data integration, security configurations, and workspace management • Contribute to internal knowledge sharing and best practices within the EPM practice