• Own the end-to-end rollout of DEFENDER™ across a large, multi-account client program • Serve as the primary DEFENDER™ liaison for internal and external account teams • Coordinate onboarding timelines, milestones, and deliverables across multiple client deployments • Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback • Ensure consistent and successful DEFENDER™ adoption across accounts • Lead client onboarding sessions, training, and platform walkthroughs • Support clients in understanding and using DEFENDER™ effectively for their operational needs • Act as a trusted advisor on platform usage, best practices, and workflows • Identify adoption challenges and proactively address gaps • Manage a global, multi-account DEFENDER™ program, balancing priorities across regions and stakeholders • Track progress, risks, and dependencies across deployments • Maintain clear documentation, status updates, and reporting • Partner with internal teams to ensure smooth execution and issue resolution • Participate in client meetings, including occasional on-site engagements as needed