• Lead client-facing technical architecture and design workshops • Implement complex technical security backup platform and application solutions with minimal supervision • Resolve implementation-related technical issues • Work closely with Project Managers on defining task details, timelines, status updates, and working within project scope • Understand project scope definition, validation, and deployment of services • Maintain an exhaustive understanding of the Technical Directives for Conversant Group product and service offerings • Act as a SME for Conversant Group’s managed backup, storage, and application security solutions portfolio • Assess and remediate (harden) backup, storage, and cloud storage technologies • Assist the Managed Protection Team in handling client tickets and promoting problem solving when required • Assist the Assessments Team on client technology shoulder surfing sessions when applicable • Provide mentoring and be a technical escalation for team members • Maintain select vendor technical certifications • Provide client education for deployed solutions • Collaborate with clients, partners, and vendors to aid in the successful deployment of security solutions