The objective of the Loss Mitigation Department is to assist borrowers to avoid foreclosure and mitigate the losses of non-performing assets by offering retention or liquidation options based on each borrower’s unique circumstances. Provide a single point of contact to specific...

The Lead Patient Access Scheduling Agent is responsible for leading daily operations within the Patient Access Center, which includes distributing and monitoring work flow for assigned staff and serving as the lead for escalated calls and technical issues. Key duties also involve handling incoming and outbound calls to schedule patient appointments across multiple providers and campuses, securing necessary financial and medical information, and ensuring efficient utilization of resources.

The Patient Access Scheduling Agent serves as the primary contact for patients and providers, handling incoming and outbound calls to schedule appointments across multiple clinics and campuses. This role involves securing necessary patient demographics, insurance information, collecting liabilities, and ensuring medical records are obtained prior to appointments.

This role serves as the front door for patients, handling complex scheduling activities by managing incoming and outbound phone calls to secure appointments with the right provider at the right time. Responsibilities include gathering necessary patient demographics, insurance information, processing payments, and securing required medical records for procedures.