UMass Memorial Health

This position performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Responsibilities include: Greets visitors and/or pati...

Supervisor of Nursing Operations overseeing clinical and operational support for patient care.

The agent handles incoming and outbound phone calls to schedule patient appointments across multiple providers, clinics, and campuses, ensuring patients secure access to the right care at the right time. This role also involves securing necessary patient demographics, insurance information, and medical records to facilitate the financial and clinical aspects of care.

The Patient Access Scheduling Agent serves as the initial point of contact for patients, handling complex scheduling activities by managing incoming and outbound phone calls to secure appointments with the right provider at the right time. This role also involves securing necessary patient information, including demographics and insurance details, and collecting patient liabilities as appropriate.

Coder interpreting medical documentation for outpatient care at UMass Memorial Health

Outpatient Coder II processing hospital charges with coding responsibilities