• Troubleshoots incoming 3E, 3E Workspace, Paperless Proforma, Intapp Time, Intapp Open, Intapp Terms, Intapp Integration Builder, and ancillary application issues. • Becomes subject matter expert on legal, financial, and administrative databases. • Schedules and performs systems operations, upgrades, maintenance and modifications. • Maintains and prioritizes issue logs and manages each ticket until a satisfactory resolution is found. • Opens tickets and works with vendor support as needed to resolve issues. • Works with team members to determine automation solutions to repeated issues. • Maintains a working knowledge of all applications, in-house enhancements, and updates documentation. • Has a clear understanding of the integrations and dependencies between systems. • Ensures that issue/ticket resolutions are meeting acceptable service levels to maintain superior service experience for end users. • Makes recommendations on modifications, enhancements, replacements and improvements to the firm's applications. • Coordinates with other IT personnel on issues related to deployment of the financial and administrative applications. • Prepares basic visualizations (Excel reports, dashboards, or other formats) for non-technical stakeholders as requested.