• Monitors performance of production systems and ensures 24x7X365 availability to our customers • Installs, configures, tunes, maintains, troubleshoots, and administers security updates and patches to our systems and servers in both physical and virtual environments • Designs, installs, configures, tunes, maintains, troubleshoots, and administers components and accounts within the Microsoft Azure cloud • Maintains key performance indicators, analyzes systems performance, identifies corrective action, designs and reviews solutions with infrastructure Manager, tests and implements security solutions • Leads, plans, coordinates and executes necessary IT engineering efforts and upgrades/updates to core security infrastructure servers and systems • Ensures only allowed devices are connected to the network using the Cisco Identity Services Engine (ISE) solution to register and allow only Kaneka and known BYOD devices • Installs, Configures, and maintains servers, routers, switches, and firewalls as needed with an emphasis on cybersecurity, reliability, and performance • Consults with customers to capture security business requirements, proposes solutions and leads projects delivering the agreed solution • Audits and ensures backups and restores are being performed by datacenter personnel as required; recommends and/or takes corrective action as appropriate • Coordinates and performs security restore operations as the business requires • Ensures updates to network software applications are tested and implemented according to policies; ensure updates are functioning properly • Provides administration, troubleshooting, and support for the hosted IP-based phone system • Develops, documents and maintains Disaster Recovery procedures and maintains current IT’s DRP Manual; conducts training and hands-on drills with the IT Team and hosting vendors • Participates in the IT on-call roster • Ensures adequate knowledge and continuous learning by attending industry training and seminars • Maintain complete and open lines of communication with other personnel, functions, or departments to facilitate operations and interaction in the organization • Keep supervisor informed of status and progress, ensuring that regular and periodic communication takes place • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and keeping abreast of industry trends and related compliance issues within the area of responsibilities • Maintain professional conduct, attendance, and high ethical standards in the work place, complying with company’s policies and procedures • Fulfill mandatory training requirements applicable for department and job duties as appropriate • Perform other duties and responsibilities as required or requested by supervisor or Management