• Answers customer calls and concerns from Residential Pumping Queue • Provide engaging and educational customer service to customers to make sure they are educated on the value of pumping services and options • Schedules residential pumping services • Determines service need by working with customers and documents all calls in accordance with department requirements • Answers inquiries by clarifying desired information; researching, locating, and providing information • Maintains order management system by entering in service orders • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems • Fulfills requests by clarifying desired information; completing transactions; forwarding requests • Is able to work in a metric / goal driven environment. • Able to manage a heavy amount of inbound and outbound calls in a timely manner