Position Description

 

Overview

 

The Account Management Director serves as the foundation of a group, guiding, motivating, and coordinating the efforts of individual team members toward shared objectives. They are entrusted with achieving goals and fostering a collaborative and supportive atmosphere within the team. Beyond overseeing tasks, the Account Management Director embodies the qualities of a mentor, coach, and facilitator. They leverage their expertise to steer the team through challenges while nurturing each member's talents and potential. The Account Management Director bridges Enhesa’s vision and on-the-ground execution, ensuring alignment between strategic objectives and day-to-day operations. This position is with our Operations division. 

 

Core Responsibilities

 

• Managing and coaching a team of Account Managers with a book of business value between 10 and 20 million $ annual recurring revenue (ARR). Prioritizing and organizing to achieve the annual retention and growth objectives.
• Organizing and overseeing the execution of sales and account strategies using Enhesa’s reporting structures, working closely with and reporting to the SVP, Commercial Operations for North America
• Setting clear goals and objectives for the team in alignment with organizational priorities.
• Promoting open dialogue and teamwork among colleagues to create a supportive and united workplace atmosphere.
• Leading by example and demonstrating professionalism, integrity, and accountability in all interactions.
• Offering leadership, advice, and assistance to team members to ensure they grasp their duties and obligations.
• Maintaining and developing professional relationships with existing clients to facilitate renewals and growth opportunities.
• Collaborating with other departments or teams as necessary to achieve cross-functional objectives.
• Monitoring team progress and performance, identifying areas for improvement and implementing corrective actions as needed.
• Providing regular feedback and performance evaluations to team members to recognize achievements and identify areas for improvement.

 

Experience

• Education. Bachelor’s degree in Business, Communications, Marketing or a similar field of study from an accredited university is required.
• Experience. 5-10 years of demonstrated experience in managing teams in a business-to-business (B2B) environment in the software, software as a service (SaaS), IT, insurance, engineering, financial services or consultancy industry.
• Ability to motivate. Ability to inspire and empower team members to achieve common goals.
• Clear communication. Conveying goals, expectations, and feedback, as well as fostering open dialogue and collaboration among team members.
• Problem-solving. Identifying challenges, analyzing situations, and implementing solutions to overcome obstacles and drive progress.
• Decision-making. Making timely and informed decisions, especially in high-pressure or ambiguous situations.
• Conflict resolution skills. Mediating disputes, facilitating compromise, and promoting harmony among team members.
• Organizational skills. Managing resources effectively and ensuring that team objectives are met within deadlines.
• Adaptability. Flexibility and adaptability to changing circumstances, ready to pivot strategies and approaches as needed.
• Empathy and emotional intelligence. Understanding and empathising with team members' emotions and perspectives fosters trust, cohesion, and a supportive team culture.
• Technical proficiency. Demonstrated technical and commercial expertise relevant to their team's functions, enabling them to provide guidance and support to team members.