• Develop trusted, executive-level relationships by understanding each client's strategy, products, and operational needs. • Be a senior liaison between the client and cross-functional teams to ensure alignment, issue resolution, and execution excellence. • Anticipate client needs and proactively surface risks, gaps, or high-value growth pathways before they materialize. • Manage renewal strategy and execution with a focus on revenue protection and expansion. • Lead development of upsell strategies by advising clients on product bundles, platform capabilities, integrations, and best practices. • Monitor subscriber performance, portfolio trends, and client health to identify opportunities or threats to revenue. • Deliver accurate revenue forecasting through rigorous analysis, structured planning, and disciplined opportunity management. • Provide timely, reliable insight into retention risk, expected renewals, and upsell trajectories. • Maintain CRM discipline and ensure all opportunities, risks, and forecasts reflect real-time business realities. • Partner with Finance, Operations, and Leadership to refine models and ensure forecast integrity. • Be a strategic consultant to clients—translating complex needs into actionable recommendations and advocating internally for enhancements. • Maintain CRM hygiene, accurate forecasting, and comprehensive account plans. • Provide customer insights to Product and Marketing to shape roadmap and go-to-market strategies. • Ensure call center and operational issues are prioritized and resolved in collaboration with the MCE team. • Continuously refine account strategies to reflect shifting client needs, market trends, and internal goals.