• Develop, lead and execute the vision and strategy for customer growth and retention • Maintain best in class Gross Revenue Retention Rates and Net Dollar Retention • Mentor and cultivate a high performing team. Expect to lead from the front, rolling up your sleeves and getting into the weeds when needed • Act as an executive liaison (in partnership with our cofounders if needed) to Enterprise customers • Anticipate changes and scale of the post sales motion in relation to growth of our business. Effectively drive changes and required communication across the organization • Drive customer outcomes, through product adoption and delivering an amazing customer experience • Provide a strong point of escalation for your team and interface with customer champions. • Maintain consistent insight into and continuously improving customer health across lifecycle (onboarding, time to first value, and growth) • Champion our customers and create tight feedback loops between our customers and internal teams • Foster new business growth through building advocacy and reference-ability within our customer base • Collaborate with internal partners for product and process improvement