• Lead the customer success program for assigned clients, guiding post-sale engagement and adoption of indirect spend technology platforms. • Manage client relationships to support retention, expansion, and long-term value realization. • Monitor client health using engagement metrics across technology usage, GPO contract utilization, and advisory services engagement. • Identify opportunities to increase client value and mitigate risk through proactive, data-informed action plans. • Collaborate with internal subject matter experts to deliver initiatives that drive measurable savings and performance improvements. • Support executive-level quarterly business reviews with insights derived from composite client health data. • Train and coach project leads on customer success best practices and oversee consistent execution. • Lead development and operationalization of client scorecards and performance dashboards. • Partner with analytics and platform teams to evaluate and refine engagement metrics tied to renewal, upsell, and savings outcomes.