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Sonic Healthcare USA

Quality is in our DNA

Sales Support Specialist

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

1 day ago

Salary

Not specified

Seniority

Senior

English

Job Description

• Provide operational support to the Sales team • Serve as the primary point of contact for sales team support requests and customer related backend coordination • Coordinate across internal departments to resolve onboarding, operational, and LIS related issues impacting client setup or workflow continuity • Complete account setup activities, validate onboarding forms, and ensure required data is entered accurately into internal systems • Engage with sales to support delivery of onboarding forms, documentation, and client readiness for go live • Maintain internal systems with accurate status tracking and change updates for both active and non active accounts • Submit sales equipment requests and track availability, ensuring readiness for new client go lives • Develop and maintain internal support documentation to reduce repeat inquiries and streamline onboarding • Assist in the design and adoption of process improvements that support scale, speed, and quality in sales operations

Job Requirements

  • Strong organizational skills
  • Experience supporting cross functional healthcare or diagnostic teams preferred
  • CRM proficiency and comfort navigating digital systems and operational workflows
  • Detail oriented mindset with a bias toward accuracy, structure, and proactive problem solving
  • Ability to manage multiple priorities in a fast pace scaling environment

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

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