• Reporting to the Fleet Sales Support Manager, this role is responsible for providing support to the FSR by providing solutions to issues that are above & beyond the FSRs technical abilities • Launch, manage & complete PLM design & release projects that resolves field service failures and drives product improvement change in current and future builds • Build strong, trusting relationships with the Field Service Representative team • Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate level of specifications • Stay abreast of new products & features in order to provide trouble shooting & repair instruction to the FSR team and dealers • Provide the Technical Publications & Training Content teams the technical input needed to complete technical publication & training updates • Complete field campaign instructions, troubleshooting guidelines and manuals • Assist other Field Service Engineers when needed