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Field Support Specialist
Location
Texas
Posted
1 day ago
Salary
$58.6K - $69K / year
Seniority
Senior
Job Description
Job Requirements
- BS/BA degree in related field preferred, or combination of education and industry experience
- 4+ years relevant technical experience with demonstrated success.
- Previous veterinary medicine background preferred, and prior customer service preferred.
- IHD diagnostics experience: collection, preparation, testing, etc.
- In-house diagnostics utilization, installation and training experience preferred
- Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
- Must work well independently with minimal direction.
- Able to determine when escalation of issues to leadership and manufacturing is necessary.
- Intermediate knowledge of Microsoft Office Suite and other computer software required.
- Knowledge of basic computer networks and components required
- Must possess good interpersonal skills with a customer service-oriented attitude.
- Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule.
- Proven ability to follow through and resolve issues
- Must be willing to be a team player and assist inside and outside of assigned areas as needed.
Benefits
- Paid Time Off & Holidays
- Medical, Dental, Vision (Multiple Plans Available)
- Basic Life (Company Paid) & Supplemental Life
- Short and Long Term Disability (Company Paid)
- Flexible Spending Accounts/Health Savings Accounts
- Paid Parental Leave
- 401(k) with company match
- Tuition/Continuing Education Reimbursement
- Life Assistance Program
- Pet Care Discounts
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