• Ensure the quality of services to clients. • Coordinate day-to-day operations of the program. • Recommend and implement changes to improve service delivery. • Provide direct service counseling, ongoing counseling, prevention services, and education services to adults, families, and youth. • Supervise remote clinical staff. • Answer all chats & texts in a timely manner. • Assess clinical situations and needs of all chatters. • Complete clinical documentation accurately. • Forward internal referrals in a timely manner. • Monitor call-in times for clients on a 72-Hour Suicide Watch. • Attend all required meetings and training courses. • Ensure compliance with agency standards.