Isos Technology logo
Isos Technology

Isos Technology helps organizations become the best version of themselves through technology, people, and practices.

Functional Consultant

Location

Arizona

Posted

4 days ago

Salary

$80K - $95K / year

Seniority

Junior

Professional Certificate1 yr expEnglish

Job Description

• Administer the Atlassian products and assist clients with implementation to support their business processes • Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs • Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction • Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges • Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients • Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

Job Requirements

  • 1+ years experience in a client service or help desk role
  • Experience as a Jira administrator preferred
  • Effectively manage time and expectations with internal resources and clients
  • Manage multiple clients and issues simultaneously
  • Communicate effectively, both verbally and in writing, for technical and business operations audiences
  • Analyze and interpret complex problems to deliver complete solutions
  • Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
  • Advise clients on best practices, guidelines, and recommendations.

Benefits

  • suite of employee benefits
  • paid time off
  • 401(k) plan with an employer contribution

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