Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.

Sales Director driving strategic growth and managing sales for Fusable's Risk Intelligence division

The specialist will conduct insurance verification via portals, phone, and tools for new and ongoing patients, and initiate and obtain prior authorizations for required home health services like nursing, therapy, and aide services. They must accurately maintain eligibility and authorization information in the HCHB system in real-time while collaborating with various teams to resolve authorization issues promptly.

The Case Management Analyst will own and manage a caseload of in-process Medicare insurance applications by monitoring statuses, communicating potential issues to advocates, and updating policy records in Salesforce. This role involves developing a deep understanding of carrier workflows and collaborating cross-functionally to ensure a smooth enrollment experience for members.