• Facilitating wire transfers timely and accurately while adhering to both regulatory guidelines and internal policies • Under dual control, reviewing wire instructions, verifying account details, and ensuring compliance to security protocols • Investigating and resolving any discrepancies or issues related to wire transactions • Monitoring both the Wire Transfers inbox and the Wire Transfers phone line for wire requests/inquiries from internal and external customers • Coordinating with internal teams, outside financial institutions, BaaS Partners, and customers to facilitate wire transfers • Identifying and mitigating potential risks associated with wire transfers • Assisting with special projects such as reporting, procedure documentation, bank-wide trainings, and vendor collaboration