• Serves as point-of-contact for end users for specific module(s), functional and/or business area(s) • Perform problem identification & resolution for issues related to specific module(s), functional and business area(s). • Provide training to prevent problem reoccurrence and knowledge transfer. • Escalate issues to management when appropriate. • Understands the business function and works with team to define business requirements • Collect, analyze, review, document and communicate business needs and requirements to Product Development. • Translate high-level business requirements into functional specifications in use case documentation and manage changes to such specifications. • Proactively engage with clients to understand and anticipate their needs to deliver an exceptional client experience • Perform special duties/functions assigned by management • Work under general direction with minimal supervision • Provide support to clients when required, log and classify all issues and requests in the Issue tracking database • Continually work to deepen product and industry knowledge. • Proactively develop and maintain technical Precision LM and commercial real estate loan industry knowledge • Manage the case resolution process for clients by following defined procedures and ensuring cases are resolved within target response times • Exchange and share knowledge with the team to maximize knowledge and the effectiveness • Identify and escalate problems affecting a number of clients or influencing the timely resolution of one client’s inquiry