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Payroll Client Services Specialist

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 501-1,000H1B SponsorCompany Site LinkedIn

Location

United States

Posted

59 days ago

Salary

$52K - $59K / year

Bachelor DegreeEnglish

Job Description

• Serve as specialist level support for all inquiries or issues related to employee payroll runs. • Regional Specialist for all products: Act as the specialist for all payroll-related matters in your assigned region or sub-region, ensuring all stakeholders are informed of any changes, delays, or updates. • Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions. • Work autonomously on customer escalations and diligently bring them to quick resolution. • Collaborate seamlessly: work hand-in-hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs). • May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution

Job Requirements

Experience in processing end-to-end Payroll or equivalent experience.
Deep understanding of payroll specific to the region or sub-region of application.
Experience in client-facing roles
Analytical mind and exceptional problem-solving skills to tackle complex issues and escalations.
Thriving in a fast-paced, international environment: you're adaptable, enjoy collaborating across cultures, and strive to improve workflows for increased efficiency.
Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack.
Team player: you demonstrate the ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence.
Bonus points: experience working remotely is a plus, but not required.