• Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors. • Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support. • Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements. • Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions. • Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.