Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

As the Director of Professional Services Program Management, you will lead a regional team responsible for overseeing complex customer deployments of Palo Alto Networks solutions. This role is accountable for ensuring successful program delivery across a portfolio of customer engagements while enabling customers to realize the full value of their investment.

You will provide strategic leadership for program execution across the theater, driving operational excellence, delivery consistency, and strong customer outcomes. In partnership with the Global PMO and cross-functional teams, you will help establish scalable delivery standards, improve program governance, and advance best practices across Professional Services.

With a strong focus on both customer success and business performance, you will oversee a portfolio of enterprise programs while guiding teams responsible for delivering complex security deployments in some of the world’s most demanding environments.

Key Responsibilities

• Lead, mentor, and empower a theater team of Managers and Program Managers, fostering a collaborative, high-performance culture.

• Own the overall portfolio of projects for the region, ensuring alignment with business objectives and strategic goals.

• Oversee the governance of project management methodology, driving process improvements to optimize project execution and quality.

• Collaborate with internal teams such as Sales, Customer Success, and Operations to ensure overall deployment success.

• Lead theater-level strategic resource planning and forecasting to ensure optimal staffing levels that meet customer demand.

• Serve as a senior escalation point for high-risk engagements, proactively identifying and mitigating risks to resolve issues effectively.

• Manage operational performance metrics to accelerate revenue, improve deployment time, and achieve high customer satisfaction (CSAT) scores.

• Champion operational excellence and disciplined execution practices to drive a culture of accountability and continuous improvement.

Qualifications

Required Qualifications

• 12+ years of experience in Professional Services, program management, consulting delivery, or related leadership roles, preferably within a high-growth technology environment

• 5+ years of experience leading and developing high-performing teams, with the ability to influence leaders and stakeholders across a highly matrixed organization

• Proven ability to translate strategic initiatives into operational execution, driving measurable outcomes across complex programs and customer deployments

• Experience overseeing large-scale delivery portfolios consisting of multiple concurrent projects, teams, and cross-functional stakeholders

• Strong background managing operational performance metrics including utilization, revenue delivery, backlog management, and customer satisfaction

• Experience engaging with senior customer stakeholders and leading complex, customer-facing delivery initiatives at scale

• Demonstrated ability to forecast and manage services business performance including revenue, margins, bill rates, and utilization across a regional team

• Strong experience navigating customer escalations and driving resolution across technical, operational, and executive stakeholders

• Ability to operate effectively in a highly collaborative, matrixed environment aligned to our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

• Ability to travel as needed to support strategic customer engagements and key deployment milestones

Preferred Qualifications

• PMP certification or equivalent project management credential preferred

• Bachelor’s degree in a STEM field, equivalent experience, or military experience required; Master’s degree preferred

• Familiarity with firewall and SASE technologies preferred

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$194,000.00 - $227,000.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.